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Connect Microsoft 365, Google Workspace or SMTP / IMAP so mail becomes tickets and replies go out from your address.
Answer customers on Microsoft Teams from the ticket and bring their Teams replies back into the ticket conversation.
Turn WhatsApp messages to your business number into tickets and reply to customers on WhatsApp from the ticket.
Add a live chat button to your website. Every chat becomes a ticket that your team answers from the normal ticket view.
Build a contact form, embed it on your website and turn every submission into a prospect, a contact and a deal in your CRM.
Give each technician a personal public link where customers and prospects book a meeting in free slots.
Connect Zadarma, MikoPBX, 3CX or Asterisk to see who is calling, log every call on the customer timeline and call from OPS.