Branding and custom domain

Add your logos, accent colour and sign-in background, and put the workspace on your own domain.

Settings → Branding controls how the workspace looks to your staff and your customers. The same logo and colour are used on the sign-in page, in e-mails, on PDFs and in the client portal.

Settings, Branding page with workspace name, logos, accent colour, sign-in background and custom domain — Settings → Branding

Logos, favicon and accent colour

Upload a light and a dark logo. Dark mode uses the dark logo automatically.
The favicon is generated from your logo.
Pick any accent colour. For text and links, Xcellerate OPS adjusts the shade until it is readable (contrast 4.5:1), so you do not need a "safe" colour.

The logo appears on the sign-in pages, in the header of the default notification e-mails (fitted to 200 × 48), on knowledge base and report PDFs, and as the avatar of automatic system notes on tickets.

Upload a background image for the sign-in, forgot-password and reset-password pages: JPG, PNG or WebP, at most 2 MB and 4096 × 4096 pixels (1920 × 1080 recommended).

Names your customers see

Workspace name: used as the sender name of ticket e-mails when the mail integration has no sender name of its own.
Support-team identity: the client portal shows either real technician names and avatars or a generic support-team name (default "Support team").
Customer logos: a logo on a company record replaces your logo in the client portal header for that company's contacts.

Default e-mail templates are built when they are sent, so branding changes apply at once. A template you customised no longer follows branding; update it by hand or use Reset to default.

Custom domain

Your subdomain is permanent. To use your own address, add a custom domain in the Custom domain section. Xcellerate OPS requests a free Let's Encrypt certificate for it.

Enter your hostname

Type the hostname you want to use, for example support.example.com.

Create the DNS record

Ask your DNS administrator to create the record shown under Required DNS record.

Request the certificate

Press Request certificate. The page then shows until when the certificate is valid.

Once the certificate is active, signing in on your domain opens the workspace, and portal links in ticket e-mails use your domain. Passkeys keep working. Two addresses stay on the platform domain: auth. for single sign-on and links. for public knowledge base links and contract signing.

On the Free plan, the sidebar and every outgoing e-mail show a small "Powered by Xcellerate OPS" banner. Paid plans send unbranded e-mail; the plan cards on Settings → Subscription show what each plan includes.

Sign-in, two-factor authentication and SSO

Connect your mailbox