All documentation pages with this tag.
Ticket statuses, types, assignment, replies and internal notes, merging and splitting, putting tickets on hold and attachments.
Set first-response and resolution targets per priority, count them in business hours, pause the clock and decide who gets warned.
Customise, translate, colour and reorder ticket priorities, and see which priorities tickets still use.
Build rules that act on tickets without anyone clicking: pick an event, add conditions and choose the actions to run.
Keep saved replies and standard checklists in a shared library, and add them to tickets in a few clicks.
Spread open tickets across technicians on the Dispatcher board, and create recurring tickets automatically with the Scheduler.
